When Airbnb take a loooong time to review and reimburse damage

After some recent guests damaged a few things around our house, we expected instant payout for the items damaged.

However it would seem there’s some sort of huge delay at Airbnb meaning we’re still waiting over 2 weeks later. The site still says the claim is ‘under review’ – see pic – and there doesn’t seem to be any way to accelerate the procedure…

Any clues / hacks from anyone?

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